Job Description
Join our dynamic remote team as a Part-Time Customer Support Specialist! We're seeking tech-savvy communicators to deliver exceptional service from anywhere in Texas. This flexible 20-25 hour/week role offers competitive pay and the freedom to work from home while making a real impact.
What We Offer:
- Flexible remote schedule (evening/weekend shifts available)
- Comprehensive virtual training and ongoing support
- Cutting-edge tech stack and tools
- Performance-based incentives and growth opportunities
- Inclusive virtual team culture with monthly online meetups
If you're passionate about problem-solving and customer success, we want to hear from you!
Responsibilities
- Resolve customer inquiries via phone, email, and chat within SLA targets
- Diagnose technical issues and provide step-by-step troubleshooting guidance
- Document interactions accurately in CRM system with detailed notes
- Collaborate with Tier 2 support for complex escalations
- Contribute to knowledge base documentation and process improvements
- Monitor support channels and respond to requests in real-time
- Maintain positive customer satisfaction metrics (CSAT >90%)
Qualifications
- 1+ years customer service or technical support experience
- Proficient in remote communication tools (Zoom, Slack, Microsoft Teams)
- Strong diagnostic skills with ability to troubleshoot software/hardware issues
- Excellent written and verbal communication abilities
- High-speed internet connection and dedicated home office space
- Ability to work independently with minimal supervision
- Customer-centric mindset with patience and empathy
- Available for 4-5 hour shifts between 12PM-9PM CT