Job Description
Join FlexiWork Solutions and transform your career with our award-winning remote part-time opportunities! We're seeking passionate individuals in Atlanta to deliver exceptional customer experiences from home. Enjoy unmatched flexibility with evening/weekend shifts, competitive hourly pay, and comprehensive training. As a Customer Support Specialist, you'll be the voice of our brand, resolving inquiries with empathy and expertise. Perfect for students, parents, or professionals seeking work-life balance. Apply today and start your journey with a company that values your growth!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues, billing questions, and product concerns efficiently
- Document interactions and maintain detailed case records in CRM systems
- Collaborate with cross-functional teams to improve customer satisfaction
- Meet performance metrics including response time and resolution rates
- Stay updated on product knowledge through ongoing training modules
- Provide feedback to enhance customer service processes and policies
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience, remote work a plus
- Exceptional verbal/written communication skills in English
- Proficient with Microsoft Office and CRM platforms
- Reliable high-speed internet and quiet home workspace
- Strong problem-solving abilities and emotional intelligence
- Flexibility to work 20-30 hours/week across evenings/weekends
- Attention to detail and commitment to quality service