Job Description
Are you a dedicated professional based in Nashville looking for a flexible schedule? Tennessee Valley Solutions is seeking a highly motivated Remote Part-Time Customer Support Specialist to join our expanding team. Enjoy the freedom of working 100% from home while providing top-tier support to clients across the United States.
We are looking for individuals who thrive in a remote environment and can manage their time effectively to meet our high standards of excellence.
Responsibilities
- Manage incoming customer inquiries via email, chat, and phone with a focus on speed and accuracy.
- Resolve product or service issues efficiently to ensure high customer satisfaction scores.
- Document all customer interactions and feedback accurately in our CRM system.
- Collaborate with the remote sales and technical teams to resolve complex issues.
- Identify and communicate product improvements based on customer feedback.
- Adhere to company policies and quality assurance standards during every shift.
Qualifications
- High school diploma or equivalent; Associate degree in Business or Communications preferred.
- Proven experience in customer service, preferably in a remote or call center setting.
- Excellent written and verbal communication skills with a professional tone.
- Reliable high-speed internet and a dedicated home workspace.
- Must be authorized to work in the United States.
- Availability for part-time hours (e.g., 20-25 hours per week).