Job Description
Are you looking for a rewarding career in Oklahoma City, OK that offers the freedom of remote work? Apex Digital Solutions is seeking a detail-oriented Part-Time Remote Customer Support Specialist to join our high-performing team.
As a remote employee based in Oklahoma, you will play a crucial role in ensuring our clients receive top-tier technical assistance. We value flexibility, professionalism, and a commitment to excellence.
Responsibilities
- Manage incoming customer inquiries via email, chat, and phone with a focus on remote service delivery.
- Troubleshoot technical issues and provide step-by-step solutions to users.
- Maintain accurate and up-to-date records of customer interactions in our CRM software.
- Collaborate with the product team to report bugs and suggest improvements.
- Provide product training and onboarding assistance to new clients remotely.
- Ensure 100% compliance with company remote work policies and security protocols.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Previous experience in remote customer support or technical help desk roles.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office Suite and Google Workspace.
- Ability to troubleshoot basic computer hardware and software problems.
- Must reside within the United States with a stable internet connection.