Job Description
Are you seeking a flexible, part-time remote career in Pennsylvania or New York? Apex Tech Solutions is hiring dedicated Remote Equipment Specialists. We are committed to empowering our team by providing all necessary equipment, allowing you to deliver exceptional service from the comfort of your home.
In this pivotal role, you will be the technical face for our clients, ensuring seamless operations and high satisfaction rates. We are looking for self-motivated individuals who thrive in a remote environment and possess a strong aptitude for problem-solving.
Why Join Us?
- Equipment Provided: We furnish all laptops, peripherals, and software licenses needed to succeed.
- Flexible Scheduling: Work 20-25 hours per week on a schedule that fits your life.
- Growth Opportunities: Clear pathways for career advancement within the tech sector.
- Competitive Pay: Earn a competitive hourly rate with performance bonuses.
Responsibilities
- Provide remote technical troubleshooting and support for client hardware and software issues.
- Manage and log the lifecycle of all provided equipment, ensuring inventory accuracy.
- Communicate complex technical concepts to non-technical clients clearly and professionally.
- Respond to support tickets via chat, email, and phone within established Service Level Agreements (SLAs).
- Document solutions and create knowledge base articles to improve team efficiency.
- Collaborate with the central operations team in Philadelphia to maintain high service standards.
- Adhere to strict data privacy and security protocols regarding client information.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- 1+ years of experience in technical support, help desk, or customer service.
- Strong understanding of operating systems (Windows/macOS) and troubleshooting protocols.
- Reliable high-speed internet connection and a quiet, dedicated workspace.
- Ability to work part-time hours (20-25 hours/week) with occasional evening shifts.
- Must be a resident of Pennsylvania or New York.