Job Description
Join TechSolve Inc. and revolutionize your career with a 100% remote part-time position in Boston, MA! We're urgently seeking tech-savvy professionals to deliver exceptional IT support from the comfort of your home. Enjoy flexible hours while making a real impact in a dynamic, inclusive environment.
Responsibilities
- Provide remote technical assistance via phone, chat, and email
- Diagnose and resolve hardware/software issues for enterprise clients
- Document cases and maintain detailed troubleshooting records
- Collaborate with cross-functional teams on system improvements
- Conduct remote system installations and configurations
- Train users on new technologies and best practices
Qualifications
- 2+ years of IT support experience with remote work exposure
- Proficiency in Windows/macOS, networking, and cloud platforms
- Strong problem-solving and communication skills
- A+ or CompTIA Network+ certification preferred
- Ability to work independently with minimal supervision
- Excellent time management and organizational abilities
- High-speed internet connection and quiet home office space