Job Description
Join our dynamic team as a Remote Part-Time IT Support Specialist and become the go-to technical expert for our Washington-based clients. This flexible opportunity allows you to deliver exceptional remote technical assistance while enjoying a work-life balance. We're seeking a passionate problem-solver to troubleshoot hardware/software issues, maintain system integrity, and provide stellar customer support—all from the comfort of your home office.
Why TechSolutions?
• Competitive hourly rates with performance bonuses
• Cutting-edge virtual training resources
• Collaborative remote work culture
• Flexible scheduling (20-25 hours/week)
• Career advancement in growing tech sector
Responsibilities
- Diagnose and resolve hardware/software issues via remote access
- Install and configure operating systems, applications, and networks
- Document technical procedures and maintain accurate ticket logs
- Train users on security protocols and best practices
- Collaborate with cross-functional teams on system updates
- Monitor system performance and proactively address vulnerabilities
- Provide exceptional customer service with 95% satisfaction rate
Qualifications
- 2+ years of IT support experience (remote preferred)
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Windows/macOS/Linux environments
- Strong troubleshooting and diagnostic skills
- Excellent written/verbal communication abilities
- Experience with ticketing systems (Jira, ServiceNow)
- Ability to work independently with minimal supervision
- Washington state residency required