Job Description
We are looking for a technically proficient individual to join our elite remote support team. At ApexTech Solutions, we believe that the right tools make the right difference. That is why we provide our employees with state-of-the-art equipment directly to their homes, ensuring you can work efficiently without the hassle of purchasing expensive hardware.
As a Part-Time Remote IT Support Specialist, you will be the first line of defense for our clients, solving complex technical issues with a smile from the comfort of your home office.
Why Join Us?
- Equipment Provided: We supply the latest MacBook Pro, 27-inch monitor, ergonomic keyboard, and noise-canceling headset.
- Flexibility: Enjoy a healthy work-life balance with a part-time schedule (20-25 hours/week).
- Growth: Opportunity to transition into full-time roles based on performance.
Responsibilities
- Provide remote technical assistance for hardware and software issues via phone and remote desktop tools.
- Configure and troubleshoot company-issued laptops, monitors, and peripherals to ensure optimal performance.
- Manage and maintain a ticket queue of incoming support requests using Zendesk or Jira.
- Ensure data security and privacy compliance for all remote workstations.
- Collaborate with the full-time engineering team to escalate and resolve complex issues.
- Conduct weekly software updates and patch management on remote devices.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Minimum of 1-2 years of experience in IT support or help desk roles.
- Ability to set up and configure standard office equipment (Monitors, Mice, Keyboards).
- Strong problem-solving skills and the ability to explain technical concepts to non-technical users.
- Reliable high-speed internet and a dedicated workspace.
- Must be authorized to work in the United States.