Job Description
Join TechConnect Solutions as a Remote Part-Time IT Support Specialist! We're hiring immediately for tech-savvy professionals to deliver exceptional support to clients across the Pacific Northwest. Enjoy the flexibility of remote work with all equipment provided – no setup costs required. This is your chance to build a rewarding career in IT while maintaining work-life balance.
Why TechConnect Solutions?
• Industry-leading equipment provided (laptop, headset, peripherals)
• Competitive hourly rates with consistent hours
• Flexible scheduling aligned with your availability
• Growth opportunities into full-time roles
• Supportive team culture with weekly virtual meetups
Responsibilities
- Provide remote technical support for hardware, software, and network issues
- Diagnose and resolve client IT problems via phone, chat, and remote access
- Install, configure, and maintain company-provided equipment
- Document support tickets and maintain accurate case logs
- Collaborate with senior technicians on complex issues
- Train clients on new software and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 1+ years of IT support experience or relevant certification (CompTIA A+, Google IT Support)
- Proficiency with Windows/macOS and troubleshooting common issues
- Strong problem-solving and communication skills
- Reliable high-speed internet connection
- Ability to work independently with minimal supervision
- Customer service-oriented with patience and empathy
- Experience with remote desktop tools (TeamViewer, AnyDesk)