Job Description
Join our dynamic team as a Remote Part-Time Tech Support Specialist! We're urgently seeking tech-savvy professionals to deliver exceptional customer service from the comfort of your home. This flexible opportunity allows you to balance work and life while solving complex technical challenges for our Nashville-based clients. With competitive pay and comprehensive training, you'll gain valuable experience in a fast-growing tech environment.
Responsibilities
- Provide remote technical support via phone, chat, and email for software/hardware issues
- Troubleshoot and resolve system malfunctions across Windows/macOS environments
- Document cases accurately in CRM systems and maintain detailed logs
- Collaborate with senior engineers to escalate complex technical problems
- Conduct remote device diagnostics and configuration updates
- Train users on new software implementations and best practices
Qualifications
- 2+ years of technical support experience with remote work exposure
- Proficiency in Windows/macOS, networking fundamentals, and cloud services
- Excellent written/verbal communication and problem-solving skills
- CompTIA A+ or equivalent certification preferred
- Ability to work independently with minimal supervision
- Strong time management and organizational abilities
- Available 20-25 hours/week with flexible scheduling