Job Description
Join our award-winning remote team as a Part-Time Tech Support Specialist! We're hiring motivated individuals in Fort Worth to provide exceptional customer serviceāall equipment provided. Enjoy flexible hours while working from home with our cutting-edge technology suite. Perfect for students, career changers, or those seeking supplemental income. No commute, no office politicsājust impactful remote work with full training provided.
What We Offer:
- Complete home office setup (laptop, headset, peripherals)
- Flexible 20-30 hour/week schedule
- Competitive hourly pay + performance bonuses
- Comprehensive paid training
- Health insurance eligibility for part-timers
- Career advancement opportunities
Responsibilities
- Diagnose and resolve technical issues via phone, chat, and remote access
- Guide customers through software and hardware troubleshooting
- Document cases accurately in CRM systems
- Collaborate with senior engineers on complex escalations
- Maintain high customer satisfaction metrics
- Stay updated on product knowledge through continuous training
Qualifications
- High school diploma or equivalent; tech certification preferred
- 6 months+ customer service or tech support experience
- Strong problem-solving and communication skills
- Reliable high-speed internet connection
- Ability to work independently and manage time
- Basic knowledge of Windows/macOS and networking
- Must reside in Texas (Fort Worth area preferred)