Job Description
Join our dynamic team as a Remote Part-Time Tech Support Specialist in Atlanta! Enjoy the perfect blend of flexibility and impact with our hybrid remote model. We're seeking tech-savvy professionals to deliver exceptional customer experiences while working from home. InnovateTech Solutions offers competitive compensation, growth opportunities, and a supportive culture that values work-life balance.
What We Offer:
- Flexible 20-30 hour/week schedule
- Remote work with quarterly team meetups
- Cutting-edge tech tools and training
- Comprehensive benefits package (pro-rated)
- Clear career advancement paths
Responsibilities
- Diagnose and resolve technical issues via phone, chat, and email
- Provide step-by-step guidance to clients using remote access tools
- Document cases accurately in CRM systems
- Collaborate with Tier 2 engineers for complex escalations
- Stay updated on product knowledge and security protocols
- Maintain high customer satisfaction metrics
- Participate in weekly team knowledge-sharing sessions
Qualifications
- 1+ years of IT support or customer service experience
- Proficiency with Windows/macOS and troubleshooting methodologies
- Excellent verbal/written communication skills
- Self-motivated with strong time management abilities
- Reliable high-speed internet and quiet home office
- CompTIA A+ certification preferred
- Ability to work independently while collaborating remotely