Job Description
Join our dynamic team as a Remote Part-Time Tech Support Specialist! We're urgently hiring tech-savvy professionals in Oakland, CA to provide exceptional customer support from home. All necessary equipment (laptop, headset, peripherals) will be provided – just bring your expertise! This flexible role offers 20-25 hours/week with competitive compensation and growth opportunities. Ideal for students, career changers, or those seeking supplemental income.
Responsibilities
- Resolve technical issues via phone, chat, and email for diverse client portfolios
- Diagnose hardware/software problems using remote access tools
- Document cases accurately in CRM systems and escalate complex issues
- Train clients on digital platforms and security best practices
- Collaborate with cross-functional teams to improve support workflows
- Maintain up-to-date knowledge on product updates and troubleshooting
Qualifications
- 1+ years in technical support or customer service role
- Proficiency with Windows/macOS, networking basics, and cloud platforms
- Excellent written/verbal communication and problem-solving skills
- Self-motivated with ability to work independently in remote setting
- Strong time management and organization abilities
- CompTIA A+ or equivalent certification preferred
- Must reside in Oakland, CA area (local residency required)