Job Description
Join TechConnect Solutions as a Remote Part-Time Tech Support Specialist and deliver exceptional customer service from the comfort of your home! We're hiring tech-savvy professionals in Ohio to troubleshoot hardware/software issues, resolve customer inquiries, and maintain system integrity. Equipment provided includes laptop, headset, and peripherals—no upfront costs! Enjoy flexible scheduling with 20-25 hours/week and collaborate with our dynamic team via virtual platforms. Ideal for students, career-changers, or work-life balance seekers. Apply today and launch your tech career with industry-leading training and growth opportunities!
Responsibilities
- Diagnose and resolve technical issues via phone, chat, and remote access
- Install, configure, and maintain company-provided equipment
- Document cases accurately in CRM systems and follow escalation protocols
- Train users on software applications and security best practices
- Monitor system performance and report potential vulnerabilities
- Collaborate with Tier 2 engineers for complex problem resolution
- Meet SLA targets while maintaining high customer satisfaction scores
Qualifications
- High school diploma/GED; Associate's degree in IT preferred
- 1+ years technical support experience (helpdesk/field service)
- Proficiency with Windows OS, networking fundamentals, and cloud platforms
- Strong troubleshooting skills using diagnostic tools
- Excellent written/verbal communication and empathy
- Reliable high-speed internet connection
- Ability to work independently with minimal supervision
- CompTIA A+ certification or equivalent technical certification