Job Description
Are you a detail-oriented professional seeking a flexible remote opportunity in Virginia Beach? Virginia Tech Solutions is currently hiring a Remote Part-Time Technical Support Associate to join our growing team. This role offers the perfect work-life balance for those looking to earn competitive pay while working from the comfort of their home.
Why Join Us?
- Competitive hourly rate ($20 - $28/hr)
- Flexible part-time schedule
- 100% Remote Work From Home
- Professional development opportunities
We are looking for individuals who are passionate about technology and customer service to help our clients resolve technical issues efficiently.
Responsibilities
- Provide remote technical assistance to clients via phone, email, and chat.
- Diagnose and troubleshoot hardware and software issues.
- Document all technical interactions and resolutions in the CRM system.
- Collaborate with senior IT staff to escalate complex issues.
- Maintain a high level of customer satisfaction and professional demeanor.
- Stay updated on the latest technology trends and company products.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Basic understanding of Windows and macOS operating systems.
- Strong verbal and written communication skills.
- Ability to work independently in a remote environment.
- Reliable high-speed internet connection and a quiet workspace.
- Previous customer service or IT support experience is a plus.