Job Description
Are you seeking a rewarding career in Denver, CO with the ultimate flexibility of working from home? Apex Data Solutions is expanding our remote team and is looking for a driven Remote Sales & Support Specialist to join our elite group of professionals.
We believe that our team members deserve the best tools to do their best work. Thatās why we are proud to offer a comprehensive Equipment Provided package, including a premium laptop, noise-canceling headset, and ergonomic peripherals sent directly to your home office.
In this role, you will serve as the primary point of contact for our valued clients, ensuring satisfaction through expert product knowledge and exceptional service. If you are a self-motivated individual ready to grow your career in a dynamic environment, we want to hear from you.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone and email with a professional, empathetic tone.
- Conduct thorough product demonstrations and provide hands-on technical troubleshooting support for our equipment.
- Process sales transactions, update customer records in the CRM, and ensure accurate billing and account management.
- Collaborate with the Denver-based technical team to escalate complex issues and implement effective solutions.
- Identify upsell and cross-sell opportunities to drive revenue growth while meeting individual sales targets.
- Participate in virtual team training sessions and weekly meetings to stay aligned with company goals.
- Maintain a clean and organized home workspace to ensure high-quality communication standards.
Qualifications
- High school diploma or equivalent (Associateās degree in Business or related field is preferred).
- Minimum of 1-2 years of experience in customer service, sales, or technical support.
- Reliable, high-speed internet connection and a dedicated workspace free from distractions.
- Strong verbal and written communication skills with the ability to explain complex technical concepts simply.
- Ability to work independently, manage time effectively, and meet strict deadlines.
- Familiarity with CRM software (e.g., Salesforce, HubSpot) is a plus.
- Must be a legal resident of the United States and eligible to work remotely from Colorado.