Job Description
We are seeking a highly skilled Remote Senior IT Support Specialist to join our dynamic team in Seattle, WA. We understand the challenges of working remotely, which is why we are proud to offer a comprehensive Equipment Provided package to ensure you have the tools to succeed.
As part of our support team, you will provide top-tier technical assistance to employees working from home offices in Virginia and beyond. You will be equipped with the latest hardware and software to deliver exceptional service without compromise.
What We Offer
- Top-Tier Equipment: MacBook Pro M2, 27" 4K Monitor, Ergonomic Keyboard, Noise-Canceling Headphones, and Smart Home Office Setup.
- Competitive Pay: Base salary ranging from $85,000 to $115,000 depending on experience.
- Flexible Schedule: Full-time remote position with the option to work from our Seattle HQ.
Responsibilities
- Install, configure, and troubleshoot hardware and software for remote employees using provided equipment.
- Manage the lifecycle of company-provided assets, including setup, maintenance, and disposal.
- Ensure data security, privacy, and network stability for all remote endpoints.
- Provide 2nd and 3rd level technical support via chat, phone, and remote access tools.
- Collaborate with the IT infrastructure team to optimize remote access solutions and VPN configurations.
- Train employees on new technologies and company policies regarding equipment usage.
Qualifications
- Minimum of 5 years of experience in IT Help Desk or Technical Support.
- Strong knowledge of Windows and macOS operating systems.
- Experience with remote access tools (TeamViewer, AnyDesk) and VPNs (Cisco AnyConnect).
- Ability to obtain a valid driver's license for equipment pickup and delivery.
- Excellent communication skills with a customer-centric approach.
- CompTIA A+ or Network+ certification is a plus.
Responsibilities
- Install, configure, and troubleshoot hardware and software for remote employees using provided equipment.
- Manage the lifecycle of company-provided assets, including setup, maintenance, and disposal.
- Ensure data security, privacy, and network stability for all remote endpoints.
- Provide 2nd and 3rd level technical support via chat, phone, and remote access tools.
- Collaborate with the IT infrastructure team to optimize remote access solutions and VPN configurations.
- Train employees on new technologies and company policies regarding equipment usage.
Qualifications
- Minimum of 5 years of experience in IT Help Desk or Technical Support.
- Strong knowledge of Windows and macOS operating systems.
- Experience with remote access tools (TeamViewer, AnyDesk) and VPNs (Cisco AnyConnect).
- Ability to obtain a valid driver's license for equipment pickup and delivery.
- Excellent communication skills with a customer-centric approach.
- CompTIA A+ or Network+ certification is a plus.