Job Description
Join TechSolutions Inc. as a Remote Tech Support Specialist and provide exceptional customer service to our clients across Fort Worth and beyond. This part-time opportunity offers the flexibility to work from home while making a real impact in the tech industry. We're seeking a detail-oriented professional with a passion for problem-solving to join our growing team.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support channels
- Document all interactions and solutions using our CRM system
- Collaborate with senior technicians on complex technical problems
- Conduct remote system installations and configurations
- Provide timely status updates to clients and internal stakeholders
- Maintain accurate inventory of assigned equipment
- Participate in weekly team training sessions
Qualifications
- 1+ years of technical support experience
- Proficiency with Windows/macOS and networking fundamentals
- Strong written and verbal communication skills
- Customer-focused mindset with patience and empathy
- Ability to work independently with minimal supervision
- CompTIA A+ or equivalent certification preferred
- High-speed internet connection required