Job Description
Join our award-winning IT team as a Remote Tech Support Specialist! We're seeking a customer-focused professional to deliver exceptional technical assistance from the comfort of your home. As a key member of our support infrastructure, you'll troubleshoot hardware/software issues and maintain seamless digital experiences for our clients. Full equipment provided including high-performance laptop, dual monitors, headset, and ergonomic accessories. Enjoy flexible scheduling, comprehensive benefits, and opportunities for career advancement in a dynamic tech environment.
Responsibilities
- Diagnose and resolve complex technical issues across Windows/macOS systems and peripheral devices
- Provide remote desktop support via VPN, chat, and video conferencing platforms
- Document all interactions and resolutions in our ticketing system with precision
- Collaborate with Tier 2 engineers for escalations and complex problem-solving
- Conduct proactive system health checks and preventive maintenance
- Maintain up-to-date knowledge of cybersecurity best practices and compliance protocols
Qualifications
- 3+ years of experience in remote IT support or helpdesk environments
- CompTIA A+, Network+, or equivalent certification required
- Proficiency in Windows 10/11, macOS, and Microsoft 365 applications
- Strong diagnostic skills for hardware troubleshooting (printers, networks, peripherals)
- Excellent written/verbal communication with customer service mindset
- Experience with ticketing systems (ServiceNow, Zendesk, Jira)
- Ability to work independently while collaborating in cross-functional teams