Job Description
Join NexusTech Solutions as a Remote Tech Support Specialist and become the backbone of our digital transformation journey. We're seeking a tech-savvy professional to deliver exceptional remote support to clients across the nation, with a strong focus on those in the Chandler, AZ area. Enjoy the flexibility of working from home while being part of a dynamic team that values innovation, collaboration, and continuous learning. Our comprehensive benefits package includes health insurance, 401(k) matching, and professional development stipends.
Responsibilities
- Provide Tier 2/3 remote technical support for hardware, software, and network issues via phone, chat, and ticketing systems
- Diagnose and resolve complex system malfunctions including OS crashes, connectivity issues, and security vulnerabilities
- Document all support interactions using ticketing software with detailed resolution steps and preventive measures
- Collaborate with cross-functional teams to implement scalable IT infrastructure solutions
- Conduct remote system installations, configurations, and upgrades for enterprise clients
- Develop and maintain technical documentation including knowledge base articles and troubleshooting guides
Qualifications
- 3+ years of experience in remote IT support with enterprise-level systems
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, macOS, Active Directory, and cloud platforms (AWS/Azure)
- Strong analytical skills with ability to troubleshoot complex technical issues independently
- Excellent written and verbal communication skills for diverse client interactions
- Experience with ticketing systems (ServiceNow, Zendesk) and remote desktop tools
- Ability to work flexible hours including occasional on-call rotations