Job Description
Join TechConnect Solutions as a Remote Tech Support Specialist and revolutionize how we deliver exceptional service from the comfort of your home. We provide all necessary equipment – including high-performance laptops, headsets, and ergonomic accessories – so you can focus on what matters most: solving technical challenges and delighting our clients. This fully remote role offers the flexibility to work while making a tangible impact in Milwaukee's thriving tech ecosystem.
As a key member of our support team, you'll handle complex technical issues across diverse industries, collaborate with global engineers, and contribute to cutting-edge cloud infrastructure projects. Our culture values innovation, work-life balance, and continuous growth through industry certifications and specialized training.
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients via remote access tools
- Implement network security protocols and conduct vulnerability assessments
- Create detailed technical documentation and knowledge base articles
- Train clients on cybersecurity best practices and system optimization
- Collaborate with development teams to troubleshoot cloud infrastructure issues
- Manage ticket queues with SLA compliance and customer satisfaction metrics
- Contribute to system automation scripts for proactive maintenance
Qualifications
- 3+ years of enterprise-level remote support experience
- CompTIA A+, Network+, or Security+ certification required
- Expertise in Windows/macOS, Active Directory, and cloud platforms (AWS/Azure)
- Proficiency in remote desktop tools (TeamViewer, AnyDesk, or Zoho Assist)
- Strong analytical skills with complex problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Valid US work authorization and home office setup with reliable internet