Job Description
Join NexusTech Solutions as a Remote Tech Support Specialist and become part of our award-winning team! We're urgently seeking tech-savvy professionals to deliver exceptional remote customer support across diverse IT environments. Enjoy competitive compensation, comprehensive benefits, and the flexibility of 100% remote work while supporting clients in Lexington and beyond. If you're passionate about problem-solving and thrive in dynamic settings, apply today to launch your career with a forward-thinking leader!
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide exceptional customer service for technical inquiries
- Document cases accurately in CRM systems
- Collaborate with IT teams on complex infrastructure problems
- Train users on system usage and security protocols
- Monitor system performance and proactively address vulnerabilities
- Manage service level agreements and response times
Qualifications
- 2+ years of remote IT support experience
- CompTIA A+ or equivalent certification
- Proficiency in Windows/macOS/Linux environments
- Strong networking knowledge (TCP/IP, DNS, DHCP)
- Experience with remote support tools (TeamViewer, AnyDesk)
- Excellent written and verbal communication skills
- Ability to troubleshoot complex technical issues independently
- Relevant degree or equivalent technical training