Job Description
Join our dynamic team as a Remote Tech Support Specialist and become the hero behind our clients' seamless digital experiences. We're seeking passionate problem-solvers to deliver exceptional technical assistance from the comfort of your home office. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a supportive, innovative environment.
What We Offer:
- 100% remote work flexibility
- Health, dental, and vision insurance
- 401(k) with company match
- Professional development stipend
- Collaborative virtual team culture
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote desktop
- Provide exceptional customer support with empathy and technical expertise
- Document cases in CRM systems with detailed resolution steps
- Collaborate with senior engineers on complex technical escalations
- Conduct system updates and security patch implementations
- Train users on new technologies and best practices
- Monitor ticket queues and maintain SLA compliance
Qualifications
- 2+ years of technical support experience
- Proficiency with Windows/macOS and networking fundamentals
- CompTIA A+ or equivalent certification preferred
- Excellent written and verbal communication skills
- Strong troubleshooting and analytical abilities
- Experience with remote support tools (TeamViewer, AnyDesk)
- Ability to work independently in a remote setting
- High-speed internet connection required