Job Description
Join TechSolve Inc. as a Remote Tech Support Specialist and enjoy the flexibility of working from anywhere while making a tangible impact! We're seeking tech-savvy professionals to deliver exceptional customer support through remote channels. With weekly pay, you'll experience financial stability without the wait. Our collaborative culture values innovation and growth, offering continuous training to keep your skills sharp. Be part of a team that's transforming how businesses in Kansas City and beyond manage their IT infrastructure.
Responsibilities
- Provide remote technical support via phone, chat, and email for hardware/software issues
- Troubleshoot network connectivity, system configurations, and security protocols
- Document cases thoroughly using ticketing systems (ServiceNow/Jira)
- Train end-users on best practices for digital security and efficiency
- Collaborate with senior engineers to resolve complex escalations
- Monitor system health and proactively address potential disruptions
Qualifications
- 3+ years in remote IT support or help desk roles
- CompTIA A+/Network+ certifications or equivalent experience
- Proficiency with Windows/macOS, cloud platforms (AWS/Azure), and networking fundamentals
- Exceptional problem-solving and communication skills
- Experience with remote desktop tools (TeamViewer/AnyDesk)
- Ability to work independently with minimal supervision
- Valid U.S. work authorization required