Job Description
Join TechConnect Solutions as a Remote Tech Support Specialist and enjoy the flexibility of working from anywhere in Pittsburgh with weekly paychecks! We're seeking a dedicated professional to deliver exceptional technical support to our clients. This full-time remote position offers competitive compensation, growth opportunities, and a collaborative virtual environment.
As a key member of our IT support team, you'll troubleshoot hardware/software issues, resolve customer inquiries, and maintain system security. We provide comprehensive training and cutting-edge tools to ensure your success.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Install, configure, and maintain operating systems and applications
- Document technical procedures and customer interactions in CRM systems
- Collaborate with cross-functional teams to resolve complex technical problems
- Monitor system performance and implement security protocols
- Train users on new technologies and best practices
- Escalate unresolved issues to senior engineers with detailed documentation
Qualifications
- 2+ years of technical support experience in a remote environment
- Proficiency with Windows/macOS, networking concepts, and cloud platforms
- CompTIA A+ or equivalent certification preferred
- Strong diagnostic skills and customer service orientation
- Experience with ticketing systems (Zendesk, ServiceNow)
- Ability to work independently with minimal supervision
- Excellent written and verbal communication skills
- High-speed internet connection and quiet home office setup