Job Description
Join our award-winning remote tech support team and become the hero of our clients' digital experiences! As a Remote Tech Support Specialist, you'll provide exceptional technical assistance to users across Baltimore and beyond. We offer a fully remote work environment, competitive benefits, and opportunities for career growth in a dynamic IT landscape. If you're passionate about solving complex technical challenges and delivering outstanding customer service, this is your chance to thrive in a supportive, innovative culture.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide exceptional customer service with clear communication and patience
- Manage ticketing systems and document resolutions accurately
- Train users on best practices for cybersecurity and data protection
- Collaborate with IT teams on system improvements and updates
- Monitor system performance and proactively address potential issues
- Conduct virtual onboarding for new employees
Qualifications
- 2+ years of remote technical support experience
- Proficiency in Windows, macOS, and mobile OS troubleshooting
- Strong knowledge of networking fundamentals and cloud services
- Excellent written and verbal communication skills
- CompTIA A+ or equivalent certification preferred
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to work independently in a remote environment
- Valid US work authorization required