Job Description
Join our dynamic team as a Remote Tech Support Specialist and become the hero behind seamless digital experiences! We're seeking tech-savvy professionals in Lubbock, TX to deliver exceptional remote IT support to our growing client base. Enjoy the flexibility of working from home while making a tangible impact in the tech industry. Our premium benefits package includes competitive compensation, health insurance, and professional development opportunities.
Responsibilities
- Provide Tier 2/3 technical support via phone, chat, and remote desktop for hardware/software issues
- Diagnose and resolve complex network, security, and system performance problems
- Document all support cases in our ticketing system with detailed resolution steps
- Collaborate with cross-functional teams to implement proactive monitoring solutions
- Train end-users on best practices for cybersecurity and data protection
- Contribute to knowledge base articles and SOP documentation
Qualifications
- 3+ years of experience in technical support with remote work exposure
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Active Directory, and cloud platforms (AWS/Azure)
- Strong analytical skills with ability to troubleshoot complex technical issues
- Excellent written and verbal communication skills
- Experience with ticketing systems (ServiceNow, Zendesk)
- Self-motivated with ability to work independently in a remote environment