Job Description
Are you a problem solver with a passion for technology? Apex Support Services is seeking a dedicated Remote Tech Support Specialist to join our dynamic team based in Jersey City, NJ. In this pivotal role, you will be the first line of defense for our clients, ensuring seamless technical operations from the comfort of your home. We offer a competitive benefits package, including health insurance, flexible scheduling, and continuous professional development opportunities.
Why Join Us?
- Work from the comfort of your home with a stable internet connection.
- Competitive salary and comprehensive benefits package.
- Opportunities for career advancement within the IT sector.
- A collaborative and inclusive work culture.
Responsibilities
- Provide exceptional technical support via phone, email, and live chat to end-users.
- Diagnose and resolve hardware and software issues across various platforms, including Windows, macOS, and mobile devices.
- Maintain accurate, detailed records of all technical issues and resolutions in the ticketing system (e.g., Zendesk, ServiceNow).
- Troubleshoot connectivity issues, printer problems, and network configuration errors.
- Collaborate with the senior IT team to improve support protocols and documentation.
- Escalate complex or unresolved issues to senior engineers while keeping the user informed.
Qualifications
- High school diploma or equivalent (Associate’s degree in IT or Computer Science preferred).
- Proven experience (1-3 years) in a technical support, help desk, or customer service role.
- Strong verbal and written communication skills with the ability to explain complex concepts to non-technical users.
- Ability to work independently in a remote environment and manage time effectively.
- Familiarity with remote access tools (e.g., TeamViewer, AnyDesk) and basic networking concepts.