Job Description
Join TechSolve Solutions as a Remote Tech Support Specialist and become the backbone of our clients' digital success! We're seeking a tech-savvy professional to deliver exceptional remote technical support to our diverse client base in San Diego and beyond. This role offers the flexibility of remote work while being part of a dynamic, collaborative team dedicated to innovation and customer excellence. If you're passionate about solving complex tech challenges and thrive in a remote-first environment, apply today to launch your career with us!
Responsibilities
- Diagnose and resolve hardware/software issues via remote tools (TeamViewer, AnyDesk)
- Provide Tier 2/3 support for Windows, macOS, and Linux systems
- Manage ticket systems (Jira, Zendesk) with SLA-driven resolutions
- Document solutions in knowledge base for team scalability
- Onboard new clients with remote setup protocols
- Collaborate with engineering teams on escalations
- Conduct quarterly remote system health checks
Qualifications
- 3+ years in remote IT support with proven troubleshooting record
- Expertise in Active Directory, VPN, and cloud services (AWS/Azure)
- CompTIA A+/Network+ or equivalent certification required
- Experience with remote monitoring tools (SolarWinds, Datadog)
- Exceptional written communication for virtual client interactions
- Ability to work independently across time zones
- San Diego residency or willingness to relocate to CA