Job Description
Join InnovateTech Solutions as a Remote Tech Support Specialist and become the backbone of our digital transformation! We're seeking a passionate problem-solver to deliver exceptional technical assistance to clients across the Philadelphia metro area. Enjoy the flexibility of remote work while making a tangible impact in a dynamic, growth-oriented environment. With competitive benefits, professional development opportunities, and a culture that values innovation, this is your chance to elevate your career in the heart of Philadelphia's thriving tech scene.
Responsibilities
- Diagnose and resolve complex technical issues via phone, email, and remote support tools
- Provide exceptional customer service with clear communication and empathy
- Document all interactions and solutions in our CRM system
- Collaborate with engineering teams to escalate critical infrastructure issues
- Conduct system updates and security patches across client environments
- Develop and maintain technical documentation for internal knowledge base
- Monitor system performance and proactively address potential disruptions
Qualifications
- 3+ years of experience in remote IT support or helpdesk roles
- Proficiency with Windows, macOS, Linux, and mobile OS troubleshooting
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Zendesk) and remote access tools
- CompTIA A+ or equivalent certification preferred
- Exceptional problem-solving and communication skills
- Ability to work independently with minimal supervision
- US citizenship or valid work authorization required