Job Description
Join Coastal Tech Solutions as a Remote Tech Support Specialist and become the backbone of our client's digital transformation. We're seeking a dedicated professional to deliver exceptional technical assistance to clients across Virginia Beach and beyond. Enjoy a flexible remote work environment while making a tangible impact on user experiences. Our culture values innovation, collaboration, and continuous learning – with opportunities for certifications and career advancement. Why Coastal Tech? We offer competitive compensation, comprehensive health benefits, professional development stipends, and a supportive team environment where your expertise is recognized and rewarded.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote desktop tools for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Document all support cases in CRM systems with detailed troubleshooting steps
- Collaborate with senior engineers to escalate complex technical issues
- Conduct proactive system maintenance and security updates
- Train clients on new technologies and best practices
- Monitor system health and implement preventive solutions
Qualifications
- 3+ years of technical support experience in Windows/macOS environments
- CompTIA A+ or equivalent certification required
- Proficiency with remote support tools (TeamViewer, AnyDesk, etc.)
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (Zendesk, ServiceNow)
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- US citizenship or permanent residency required