Job Description
Join our dynamic tech team as an immediate hire Remote Tech Support Specialist in Mesa, AZ! We're seeking a customer-focused professional to provide exceptional technical assistance to clients across the US. Enjoy flexible remote work while solving complex IT challenges and making an immediate impact. This contract role offers competitive pay and the opportunity to grow with an industry leader.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Install, configure, and maintain operating systems and applications
- Document troubleshooting steps and maintain accurate case logs
- Collaborate with senior engineers on escalated technical issues
- Provide exceptional customer service with clear communication
- Conduct system updates and security patches remotely
- Train users on technology best practices
Qualifications
- 2+ years of technical support experience
- Proficiency in Windows/macOS troubleshooting
- Strong networking knowledge (TCP/IP, VPN, DNS)
- Experience with remote support tools (TeamViewer, AnyDesk)
- CompTIA A+ or equivalent certification preferred
- Excellent problem-solving and communication skills
- Ability to work independently in a remote environment
- US citizenship or valid work authorization required