Job Description
Join our dynamic remote-first team as a Tech Support Specialist and become the go-to problem-solver for our clients in the Research Triangle area. We're seeking a patient and technically adept professional to deliver exceptional remote support through various channels. Enjoy the flexibility of working from home while making tangible impact in a collaborative environment that values continuous learning and innovation. What We Offer: Competitive salary, comprehensive health benefits, professional development stipends, and a cutting-edge tech toolkit. Why Join Us: Be part of a company recognized for employee satisfaction and industry-leading support practices. Apply today to launch your career in one of America's top tech hubs!
Responsibilities
- Provide Tier 2/3 remote technical support via phone, email, and chat for enterprise clients
- Diagnose and resolve complex hardware/software issues including OS, networking, and security protocols
- Document cases meticulously in CRM systems and maintain SLA compliance
- Collaborate with cross-functional teams to develop proactive support strategies
- Train clients on new technologies and best practices for system optimization
- Contribute to knowledge base articles and process improvement initiatives
Qualifications
- 3+ years of remote IT support experience with enterprise environments
- Expertise in Windows/macOS, networking fundamentals (TCP/IP, DNS, VPN), and cloud platforms
- CompTIA A+, Network+, or equivalent certification required
- Exceptional communication skills with ability to translate technical concepts
- Proven experience with ticketing systems (Jira, ServiceNow) and remote access tools
- Strong analytical skills for root cause analysis and creative problem-solving
- Self-motivated with ability to thrive in autonomous work environments