Job Description
Join TechSolutions Pro as a Remote Tech Support Specialist and become the hero behind our clients' seamless digital experiences. We're seeking passionate problem-solvers to deliver exceptional technical assistance from the comfort of your home office. Enjoy competitive compensation, comprehensive benefits, and a culture that values innovation and work-life balance. Be part of a dynamic team transforming IT support in Dallas and beyond!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Install and configure operating systems, applications, and network components
- Document troubleshooting steps and solutions in our CRM system
- Collaborate with senior engineers on complex technical escalations
- Proactively monitor systems to prevent outages and optimize performance
- Train end-users on best practices for cybersecurity and data protection
- Contribute to knowledge base articles and improvement initiatives
Qualifications
- 3+ years of technical support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in remote desktop tools (TeamViewer, AnyConnect, etc.)
- Strong troubleshooting skills with networking fundamentals
- Excellent written and verbal communication abilities
- Experience with ticketing systems (ServiceNow, Zendesk)
- Ability to work independently with minimal supervision