Job Description
Join Nevada Tech Solutions as a Remote Tech Support Specialist and become the hero behind seamless digital experiences! We're seeking a passionate problem-solver to deliver exceptional technical support to our diverse client base. Enjoy the flexibility of remote work while making a tangible impact in Reno's growing tech ecosystem. Our collaborative culture offers continuous learning opportunities, competitive benefits, and the chance to work with cutting-edge technologies. If you thrive in dynamic environments and excel at turning technical challenges into solutions, this is your next career breakthrough.
Responsibilities
- Diagnose and resolve hardware/software issues via remote access tools
- Provide Tier 1-2 support for Windows/macOS systems and enterprise applications
- Document troubleshooting steps and maintain detailed case logs in CRM systems
- Collaborate with network engineers on complex infrastructure problems
- Train clients on security best practices and system optimization
- Monitor service tickets and maintain SLA compliance metrics
- Contribute to knowledge base articles and process improvements
Qualifications
- 2+ years in remote IT support with Windows/macOS proficiency
- CompTIA A+ or equivalent certification required
- Experience with remote access tools (TeamViewer, AnyDesk, etc.)
- Strong network troubleshooting skills (TCP/IP, DNS, DHCP)
- Exceptional written communication for technical documentation
- Ability to manage multiple priorities in fast-paced environments
- Customer service mindset with patience and empathy
- High-speed home internet and dedicated workspace