Job Description
Join TechConnect Solutions and transform your career with our award-winning remote tech support team! We're seeking passionate professionals to deliver exceptional customer service while enjoying the flexibility of remote work and the reliability of weekly pay. As a cornerstone of our IT department, you'll troubleshoot complex systems, empower users, and drive innovation—all from the comfort of your home office. With comprehensive training and a collaborative culture, we'll help you grow your skills while making a tangible impact. Apply today and start earning weekly!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote desktop
- Manage ticket queues with SLA adherence and customer satisfaction tracking
- Deploy and configure cloud-based solutions (O365, AWS, Azure)
- Document procedures and create knowledge base articles
- Collaborate with Tier 2 engineers on escalated technical challenges
- Conduct periodic system health checks and preventative maintenance
- Train end-users on new technologies and security protocols
Qualifications
- 2+ years of desktop/network support experience
- CompTIA A+ or equivalent certification (required)
- Proficiency in Windows OS, Active Directory, and VPN tools
- Experience with ticketing systems (ServiceNow, Jira)
- Strong analytical skills and problem-solving aptitude
- Excellent written and verbal communication abilities
- Self-motivated with ability to work independently
- High-speed internet and quiet home office setup