Job Description
Join TechFlow Solutions as a Remote Tech Support Specialist and become the backbone of our client's digital transformation. We're seeking a tech-savvy professional to deliver exceptional support from the sunny shores of San Diego. Enjoy the flexibility of remote work while making a tangible impact in a collaborative, fast-paced environment. What you'll love: Competitive salary, comprehensive benefits, cutting-edge tech stack, and career growth opportunities. Why us: We're a top-rated IT services firm with a 98% client satisfaction rate and a culture that values innovation and work-life balance.
Responsibilities
- Diagnose and resolve complex hardware/software issues across Windows/macOS/Linux systems
- Provide remote desktop support via VPN and cloud collaboration tools
- Manage ticketing systems (ServiceNow/Jira) with SLA adherence
- Document solutions in knowledge base and create training materials
- Collaborate with network/security teams on endpoint protection
- Mentor junior staff and conduct quarterly tech workshops
Qualifications
- 3+ years in Tier 2/3 technical support with remote work experience
- Expertise in Active Directory, Azure AD, and cloud infrastructure
- CompTIA Network+/Security+ or equivalent certifications
- Proficiency in scripting (Python/PowerShell)
- Strong troubleshooting skills with diagnostic tools
- Excellent written communication for client documentation