Job Description
Join TechSolutions Inc., a Boston-based innovator in IT infrastructure, as a Remote Tech Support Specialist. We're offering a $5,000 sign-on bonus for qualified candidates who join our dynamic team. This fully remote role allows you to deliver exceptional technical support to enterprise clients while advancing your career in a collaborative, growth-oriented environment. Enjoy competitive benefits, professional development opportunities, and the flexibility to work from anywhere while making a tangible impact.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access for enterprise clients
- Document all interactions using ticketing systems (ServiceNow/Jira) with detailed technical notes
- Provide Tier 2/3 support for Windows/macOS environments and cloud infrastructure (AWS/Azure)
- Collaborate with network and security teams on complex troubleshooting escalations
- Develop and maintain technical documentation for internal knowledge base
- Mentor junior support staff on best practices and emerging technologies
Qualifications
- 3+ years of technical support experience in enterprise environments
- CompTIA A+/Network+ or equivalent industry certification required
- Proficiency in remote desktop tools (TeamViewer/RDP) and ticketing systems
- Strong diagnostic skills for Windows, macOS, and mobile platforms
- Experience with cloud services (AWS, Azure, or GCP) preferred
- Excellent written/verbal communication and customer service skills
- Ability to work independently in a remote setting with minimal supervision