Job Description
Join Nevada Tech Solutions as a Remote Tech Support Specialist and become the backbone of our digital transformation journey. We're seeking passionate problem-solvers to deliver exceptional technical support to our growing client base across the vibrant Las Vegas Valley. This full-time direct hire role offers the flexibility of remote work while connecting you to a dynamic team of IT professionals. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in one of America's fastest-growing tech hubs.
At Nevada Tech Solutions, we pride ourselves on fostering an inclusive culture where innovation thrives. You'll play a crucial role in maintaining our clients' operational excellence through proactive technical solutions. If you're ready to leverage your technical expertise to make a tangible impact while enjoying Las Vegas's unique lifestyle, this is your perfect opportunity.
Responsibilities
- Provide remote technical support for hardware, software, and network issues across Windows/macOS environments
- Diagnose and resolve complex technical problems via phone, email, and ticketing systems
- Document all interactions, resolutions, and preventive measures in service desk software
- Collaborate with senior engineers to escalate unresolved issues and implement solutions
- Conduct remote system installations, configurations, and maintenance for clients
- Develop and maintain technical documentation and knowledge base articles
- Monitor system performance and proactively address potential security vulnerabilities
Qualifications
- 3+ years of experience in remote technical support or help desk environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in troubleshooting Windows 10/11, macOS, and mobile devices
- Strong knowledge of networking fundamentals, TCP/IP, and VPN technologies
- Excellent written and verbal communication skills with customer-focused mindset
- Experience with ticketing systems (ServiceNow, Zendesk, or Jira)
- Ability to work independently and manage multiple priorities in a fast-paced setting