Job Description
Join our dynamic team as a Remote Tech Support Specialist in Baton Rouge, LA! We provide all necessary equipment, including high-performance laptops, dual monitors, and ergonomic peripherals. This is your opportunity to deliver exceptional technical support while enjoying the flexibility of remote work. Our company culture prioritizes innovation, work-life balance, and professional growth. If you're passionate about solving technical challenges and providing outstanding customer service, we encourage you to apply today.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote access
- Provide Tier 2/3 support for Windows, macOS, and mobile devices
- Manage ticketing systems and document resolutions in CRM
- Collaborate with cross-functional teams to escalate complex issues
- Train users on new technologies and best practices
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 3+ years of technical support experience in remote or hybrid environments
- CompTIA A+, Network+, or equivalent certification required
- Proficiency in troubleshooting OS, networking, and cloud services
- Strong written/verbal communication skills
- Experience with ticketing systems (ServiceNow, Zendesk)
- Ability to work independently with minimal supervision
- Valid Louisiana driver's license (for occasional on-site needs)