Job Description
Join TechFlow Solutions as a Remote Tech Support Specialist and transform how businesses in Atlanta, GA manage their IT infrastructure. We're seeking tech-savvy professionals to deliver exceptional remote support with weekly paychecks. Enjoy the flexibility of fully remote work while making an impact in a dynamic, fast-paced environment. Our team thrives on innovation, collaboration, and solving complex challenges. If you're passionate about technology and customer success, this role is your gateway to growth.
What We Offer:
- Weekly direct deposit pay
- 100% remote work flexibility
- Comprehensive benefits package
- Professional development stipend
- Modern tech stack and tools
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Provide Tier 1-2 support for Windows/macOS systems and cloud platforms
- Document troubleshooting steps and customer interactions in CRM systems
- Collaborate with Tier 3 engineers for complex escalations
- Conduct system health checks and preventative maintenance
- Train users on security protocols and best practices
- Monitor ticket queues and maintain SLA compliance
Qualifications
- 2+ years of remote tech support experience
- CompTIA A+/Network+ certification (or equivalent)
- Proficiency in Windows/macOS troubleshooting
- Strong diagnostic and problem-solving skills
- Excellent written and verbal communication
- Experience with Zendesk/Servicenow or similar platforms
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection