Job Description
Join our award-winning tech team and become the go-to remote support expert for Honolulu's thriving tech community! We're seeking a passionate Tech Support Specialist to deliver exceptional service to clients across Hawaii. Enjoy competitive compensation, a generous $5,000 sign-on bonus, and 100% remote flexibility while making a tangible impact on our clients' digital experiences.
What We Offer:
- Comprehensive benefits package including health insurance and 401K
- Professional development stipend and certification support
- Collaborative virtual team environment with quarterly in-person meetups
- Latest tech equipment and home office stipend
Responsibilities
- Deliver remote technical support via phone, chat, and video conferencing
- Diagnose and resolve hardware/software/network issues for diverse clients
- Document all interactions and resolutions using ticketing systems
- Develop and maintain technical knowledge base articles
- Collaborate with senior engineers on complex escalations
- Proactively monitor client systems for preventative maintenance
- Maintain 95%+ customer satisfaction metrics
Qualifications
- 3+ years of remote technical support experience
- Expert-level knowledge of Windows/macOS/Linux environments
- CompTIA A+/Network+ or equivalent certification required
- Strong troubleshooting skills with network diagnostics tools
- Excellent written and verbal communication abilities
- Experience with ServiceNow or similar ticketing systems
- Ability to work independently with minimal supervision