Job Description
Join CyberCore Solutions as a Remote Tech Support Specialist and become a vital part of our innovative IT team. We're seeking a customer-focused professional to deliver exceptional technical assistance to our clients across the Baltimore metropolitan area. Enjoy the flexibility of remote work while making a tangible impact through cutting-edge problem-solving and relationship building.
Why Choose CyberCore?
- Competitive salary with performance-based bonuses
- Comprehensive health benefits and retirement plans
- Professional development stipend for certifications
- Collaborative remote work environment with quarterly team meetups
Responsibilities
- Diagnose and resolve complex hardware/software issues via remote support tools
- Manage ticketing systems and maintain SLA compliance
- Document technical solutions in knowledge base for team reference
- Provide Tier 2/3 support for cloud infrastructure and SaaS applications
- Train end-users on security protocols and best practices
- Collaborate with network engineers on system improvements
- Monitor system health and proactively address potential issues
Qualifications
- 3+ years of experience in remote IT support environments
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Windows 10/11, macOS, and mobile platforms
- Experience with ticketing systems (Jira, ServiceNow, Zendesk)
- Strong analytical skills and customer service orientation
- Familiarity with cloud services (AWS, Azure, GCP)
- Ability to work independently with minimal supervision