Job Description
Join Nevada Tech Solutions and become a vital part of our award-winning remote support team! We're offering a $5,000 sign-on bonus for qualified Tech Support Specialists to join our Reno-based operations. Enjoy flexible remote work while providing exceptional technical assistance to clients across the country. Our collaborative culture emphasizes professional growth with regular training opportunities and career advancement paths.
As a key member of our IT support division, you'll troubleshoot hardware/software issues, implement cybersecurity best practices, and document technical procedures. We offer comprehensive benefits including health insurance, 401k matching, and paid time off.
Responsibilities
- Diagnose and resolve hardware/software issues via remote access tools
- Provide Tier 2/3 technical support for enterprise clients
- Create and maintain detailed technical documentation
- Collaborate with cross-functional teams on system improvements
- Conduct security awareness training for end-users
- Monitor system performance and implement preventive measures
- Manage incident tickets using ServiceNow/Jira platforms
Qualifications
- 3+ years of remote technical support experience
- CompTIA A+, Network+, or Security+ certification
- Expertise in Windows/macOS/Linux operating systems
- Proficiency with remote desktop tools (TeamViewer, AnyDesk)
- Strong troubleshooting and diagnostic skills
- Experience with ticketing systems and SLA management
- Excellent written and verbal communication abilities
- Ability to work independently with minimal supervision