Job Description
Are you a problem-solver with a passion for technology? OmniLogic Support is seeking a dedicated Remote Tech Support Specialist to join our elite team based in Arlington, TX.
We are looking for a proactive individual who thrives in a fast-paced environment and enjoys helping users navigate complex technical challenges. In this fully remote role, you will act as the bridge between our clients and their technology, ensuring seamless connectivity and high levels of customer satisfaction.
Why Join OmniLogic?
- 100% Remote Work: Enjoy the flexibility of working from home with a stable internet connection.
- Competitive Compensation: Earn between $18.00 and $25.00 per hour based on experience.
- Career Growth: We prioritize internal promotion and provide continuous training on the latest tech stacks.
- Modern Tools: Work with cutting-edge ticketing systems and remote access software.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and secure remote desktop tools.
- Diagnose and resolve hardware, software, and network connectivity issues for end-users.
- Manage and prioritize incoming support tickets in the Zendesk/ServiceNow system efficiently.
- Document all technical interactions, resolutions, and troubleshooting steps in the knowledge base.
- Collaborate with the IT infrastructure team to implement long-term solutions and prevent recurring issues.
- Ensure all customer interactions adhere to company standards for professionalism and empathy.
Qualifications
- 1-3 years of proven experience in technical support, help desk, or customer service roles.
- Strong working knowledge of Windows 10/11, Microsoft Office Suite, and basic networking concepts.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to troubleshoot issues remotely using tools such as TeamViewer, AnyDesk, or LogMeIn.
- High school diploma or equivalent; Associate’s degree in Computer Science or related field is preferred.
- Self-motivated with strong time management skills and the ability to handle multiple concurrent tickets.