Job Description
Join NexusTech Solutions as a Remote Tech Support Specialist and enjoy the flexibility of working from anywhere while serving our Chicago-based clients! We're offering a competitive sign-on bonus of $2,500 for qualified candidates who start before December 31st. As a key member of our IT support team, you'll provide exceptional technical assistance to businesses across the Chicago metro area, ensuring seamless operations and user satisfaction.
Why NexusTech? We pride ourselves on innovation, employee growth, and work-life balance. Enjoy comprehensive benefits, professional development opportunities, and a collaborative remote culture. Ready to launch your tech career with a bang? Apply today!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote access for Chicago-based clients
- Install, configure, and maintain desktop/laptop systems, networks, and peripherals
- Create and maintain detailed technical documentation and knowledge base articles
- Collaborate with senior engineers on complex system outages and cybersecurity incidents
- Provide end-user training on company software and security protocols
- Monitor system performance and proactively address potential technical risks
Qualifications
- 2+ years of technical support experience with remote tools (TeamViewer, AnyDesk, etc.)
- CompTIA A+ or similar IT certification required
- Strong troubleshooting skills across Windows/macOS, networks, and cloud services
- Excellent communication abilities with Chicago-area business clients
- Experience with ticketing systems (Zendesk, ServiceNow) and ITSM best practices
- Ability to work independently with minimal supervision in a remote environment