Job Description
Are you a tech-savvy professional in Los Angeles looking for a role that puts your earnings in your pocket daily? Horizon Digital Services is seeking a dedicated Remote Tech Support Specialist to join our growing team.
We pride ourselves on offering competitive hourly rates and the unique benefit of daily pay options. Whether you are looking for a full-time career or a flexible side hustle, this is your chance to work from the comfort of your home in LA while maintaining a healthy work-life balance.
Why Join Us?
- Daily Pay Options: Access your earnings sooner with our daily pay feature.
- Remote Flexibility: Work from anywhere in the United States with a stable internet connection.
- Professional Growth: Comprehensive training and clear paths for advancement.
- Competitive Compensation: Earn between $20.00 and $30.00 per hour based on experience.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and live chat.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Document technical interactions and resolutions accurately in our CRM system.
- Educate customers on best practices for device maintenance and security.
- Escalate complex technical issues to senior engineers or L2 support teams.
- Maintain a high level of customer satisfaction and retention.
Qualifications
- High school diploma or equivalent; Associate degree in IT, Computer Science, or related field preferred.
- Proven experience in technical support, help desk, or customer service (minimum 1 year).
- Strong troubleshooting skills for Windows, macOS, iOS, and Android devices.
- Excellent written and verbal communication skills with a focus on clarity.
- Ability to work independently in a remote environment with minimal supervision.
- Reliable high-speed internet connection and a quiet workspace.