Job Description
Join our award-winning tech team as a Remote Tech Support Specialist in Detroit, MI! We're seeking a customer-focused professional to deliver exceptional technical support to clients across the nation. This fully remote position offers competitive compensation, comprehensive benefits, and the flexibility to work from anywhere in Michigan. As a key member of our IT department, you'll troubleshoot complex issues, maintain system integrity, and contribute to our industry-leading service standards. If you're passionate about technology and helping others thrive, apply today to become part of Detroit's premier tech support team.
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Document all support interactions in ticketing systems with detailed resolution notes
- Collaborate with IT teams to implement proactive system monitoring and maintenance
- Train users on best practices for cybersecurity and data protection protocols
- Conduct periodic system audits to ensure compliance with company policies
- Contribute to knowledge base articles and troubleshooting guides
Qualifications
- 3+ years of experience in remote technical support or help desk roles
- Expert knowledge of Windows/macOS operating systems and networking fundamentals
- Industry certifications (CompTIA A+, Network+, or equivalent)
- Proven ability to troubleshoot complex hardware/software issues independently
- Exceptional communication skills with ability to explain technical concepts clearly
- Experience with ticketing systems (Zendesk, ServiceNow, or similar)
- Strong problem-solving abilities and customer service orientation
- High-speed home internet and quiet dedicated workspace required