Job Description
Join our dynamic team as a Remote Tech Support Specialist in Laredo, TX! We're seeking a dedicated professional to deliver exceptional technical assistance to our clients. This direct-hire role offers the flexibility of remote work while serving as a vital part of our IT support infrastructure. If you're passionate about troubleshooting and customer satisfaction, apply today to launch your career with a forward-thinking technology leader.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support channels
- Provide clear technical guidance to diverse clients through phone, chat, and email
- Document support tickets and maintain detailed case histories
- Collaborate with IT teams to escalate complex technical problems
- Conduct remote system configurations and software installations
- Train users on technology best practices and security protocols
- Monitor system performance and proactively address potential issues
Qualifications
- 2+ years of technical support experience in remote/hybrid environments
- Proficiency with Windows/macOS operating systems and networking fundamentals
- Strong diagnostic skills for hardware, software, and connectivity issues
- Excellent written/verbal communication in English and Spanish
- CompTIA A+ or equivalent certification preferred
- Experience with helpdesk software (ServiceNow, Zendesk, etc.)
- Ability to work independently with minimal supervision
- Valid Texas driver's license (for occasional on-site visits)