Job Description
Join TechFlow Solutions as a Remote Tech Support Specialist and become a vital part of our innovative IT team. We're seeking a customer-focused professional to deliver exceptional technical support to our clients across San Antonio and beyond. This direct hire role offers the flexibility of remote work while providing competitive compensation and growth opportunities in a dynamic tech environment.
What We Offer:
- Industry-leading salary with performance bonuses
- Comprehensive health, dental, and vision insurance
- Flexible schedule and 100% remote work option
- Professional development stipend and certifications
- Collaborative culture with regular virtual team events
Responsibilities
- Diagnose and resolve complex hardware/software issues via remote support tools
- Provide Tier 2/3 technical support for enterprise clients and internal teams
- Document all interactions and resolutions in ServiceNow ticketing system
- Collaborate with network engineers to implement security patches and updates
- Train end-users on new technologies and best practices
- Monitor system performance and proactively address potential issues
- Assist in disaster recovery testing and incident response protocols
Qualifications
- Associate's degree in IT or equivalent certification (CompTIA A+/Network+)
- 3+ years of enterprise-level technical support experience
- Expertise in Windows OS, Active Directory, and cloud platforms (Azure/O365)
- Proficiency with remote desktop tools (TeamViewer, AnyDesk, RDP)
- Strong troubleshooting skills for network connectivity and security issues
- Excellent written and verbal communication abilities
- Experience with ticketing systems (ServiceNow, Zendesk) and ITIL processes